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United Airlines Mistakenly Sends Kansas-Bound Dog to Japan

Just a day after the United Airlines tragedy that resulted in the death of a 10-month old puppy forced to ride in the overhead compartment of a United Airlines flight, the airline is once again making headlines that have pet owners questioning whether to ever use the United PetSafe® program again.

A German Shepherd traveling via United Airlines from Oregon to Kansas City was mistakenly rerouted by the airline and flown halfway around the globe to Japan instead.

KCTV5

Kara and Joseph Swindle, along with their children – a 7-year old son and 2-year old daughter, are in the process of moving from Oregon to Wichita, Kansas. When they arrived in Kansas City via their United Airlines flight, the family went to the airline’s cargo facility to pick up Irgo, their 10-year-old German Shepherd.

Irgo was supposed to have flown in a kennel in the cargo hold of another United Airlines plane that arrived in Kansas City earlier that evening.

When the family were directed to his kennel, they, instead, found a Great Dane – not their German Shepherd – in a kennel that looked similar to the one the transport facility used for Irgo. Because of the mix-up, their family pet had been mistakenly flown to Japan, where the Great Dane had been scheduled to fly.

To make matters worse, because Irgo was sent on an international flight, the Swindles were told he may have to be quarantined in Japan for up to two weeks before he could be flown back to Kansas.

“I just want to know where my dog is,” Swindle told KCTV. “The fact that we don’t have any idea is the most frustrating part. He could be in Kansas City and we have no idea because the paperwork is all messed up. They have our paperwork here saying that this is the correct dog, but we know it’s not. It’s just horrible.”

A spokesperson for the airline issued a statement to KCTV5 News:

“An error occurred during connections in Denver for two pets sent to the wrong destinations. We have notified our customers that their pets have arrived safely and will arrange to return the pets to them as soon as possible. We apologize for this mistake and are following up with the vendor kennel where they were kept overnight to understand what happened.”

“At this point, all I can do is be hopeful that my dog is going to be OK and return safely,” Swindle said. “I don’t know what else to do at this point. I can’t cry anymore. I’ve cried too much.”

United Airlines paid for the Swindle family to stay at a Marriott Hotel near the airport Tuesday night. At this time, it is unclear when Irgo and the Great Dane will arrive at their correct destinations.

7 Comments

7 Comments

  1. Xotomi

    Mar 17, 2018 at 5:11 am

    Why quarantine an animal that isn’t even intended to stay in the country? He should be rerouted home. That is nonsense.

  2. joan pashinsky-Greve

    Mar 15, 2018 at 2:02 pm

    hey PETA I KNOW YOUR OVERWHELMED WITH OTHER HORRIBLE STORIES,
    BUT PLEASE GET GET SOMEONE OUT THERE TO INVESTIGATE….. BECAUSE IF
    THIS GOES ON IM TELLING YOU THE PEOPLE RESPONSIBLE FOR THIS TRAGEDY
    ARE GOING TO HAVE TO BE UNDER PROTECTIVE CUSTODY AS THE PUBLIC WILL HUNT
    THEM DOWN WELL YOU KNOW THE REST………BTW I AM A VET TECH PROTECTING
    MY FURRY FRIENDS NO MATTER WHAT IT TAKES…IM NOT CRAZY JUST PASSIONATE ABOUT
    PEOPLE HARMING ANIMALS IN ANYWAY

    • libi johnson

      Mar 15, 2018 at 6:24 pm

      He a Attorney them Sue them

  3. belle

    Mar 15, 2018 at 12:48 pm

    To make your voice heard, you need to call, leave voicemails, email, mail the executive committee and investor relations at
    that you will never fly United Airlines again and will share this with everyone to never fly on United ever.

    Regarding the previous story about the United flight attendant stuffing a dog in a overhead baggage bin without any air…which obviously was going to kill the dog.. still why didn’t one customer sitting there watching a flight attendant stuff a dog in a enclosed baggage bin with no air to breathe… say something to the flight attendant to save this Dog’s life? Its hard to believe people on the flight, hear a dog barking, as it is dying and not lift a finger to help, or tell other passengers what is going on, the dog is going to die, we must all get together and tell the flight attendant to take the dog out asap before it dies.
    This flight attendant should be convicted of animal cruelty and all the flight attendant assets should be donated for saving pets lives, and United Airlines should be required to pay a fine of 1 million dollars to pet rescues to save pets lives as their punishment and fine.

    This goes to show why to avoid United Airlines at all costs, as your dog could be killed, dead or sent to the wrong place, or be lost and never seen again.

    Please if you care, contact United Airlines below.. leave VM’s, email, call, let them know after what they have done to these poor pets, you will never be a paying customer or paying passenger, ever. United won’t know unless you tell them how you feel.

    http://ir.united.com/corporate-governance/company-leadership

    (872) 825-8610

    [email protected]

    United Airlines Investor Relations
    P.O. Box 505000
    Louisville, KY 40233

    .

  4. joan pashinsky-Greve

    Mar 15, 2018 at 11:51 am

    OM FREAKING GOD AGAIN, What the hell is going on over there at american airlines are they all stoned??? in japan they treat there animals like shit i know that as a fact…. you people who
    are devastating animals and there families better run and hide…we will find you.

    -J

  5. Carol Nita

    Mar 15, 2018 at 11:43 am

    I honestly don’t know why anyone would use United Airlines for their pets. They sure don’t seem to care about them. I think PETA should get involved with all of this abuse. How do they get away with this? Why can’t something be done about this airline? I’ll tell you one thing. I will never fly with Untied again. This airline sucks!!

  6. Sandie Abel

    Mar 15, 2018 at 11:25 am

    I will never fly with my dog!

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