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Five years after alerting pet owners to possible dangers associated with Dynamic Pet Products’ Real Ham Bone for Dogs, Better Business Bureau (BBB) is seeing an increasing number of complaints against the Missouri company that manufactures the products.
BBB advises consumers to exercise caution when buying the bones, which are distributed under the Dynamic Pet Products label of Frick’s Quality Meats of Washington, Mo.
Nine consumers from across the nation have reported in the past six months that their dogs suddenly became ill or died after eating the Real Ham Bones. Several said veterinarians attributed the problems to bone fragments that became lodged in the animals’ digestive systems.
Many of the consumers described horrific scenes, saying they witnessed severe episodes of vomiting and diarrhea, bloody stools and other signs of distress in the animals within hours of ingesting the bones.
The bones in question were purchased nationally at Walmart or Jewel-Osco stores. Although, after multiple complaints, the meat manager for Jewel-Osco issued a destroy order for any bones in their possession. They are no longer available at Jewel-Osco stores.
In an emailed statement to the BBB, Dynamic Pet Products said, “we are taking seriously the concerns people have raised. We are working through public feedback in an effort to identify valid customer complaints.” The statement also said: “We have millions of customers who want a natural bone for their pets and safely use this product with a high level of satisfaction.”
Packaging labels ask that pet owners supervise their animals after giving them the pork bones. “Bone is to be chewed over several sittings, not eaten. Remove bone immediately if splintering occurs or small fragments break off.”
Several complainants said they did not read the labels. Others said they closely supervised their dogs, but the animals still got sick.
Packaging is currently being revised to include a larger, more prominent warning to pet parents to monitor their dogs while chewing the bone. The new labeling is expected to reach stores this summer.