Dogs & Laws

UPS Driver Leaves ‘Sorry’ Note After Running Over Family’s Dog

Image: Cynthia Wakelin

A Washington family is devastated after coming home on Thursday to find their dog, Toby, dead and a note on the front door from a UPS delivery driver apologizing for the death.

According to the note left at the front door, after hitting Toby with his truck, the driver picked him up from the driveway and set his body aside behind some trees before writing the note that read, “Sorry. I backed over Toby. He’s dead over by where I turn around. I didn’t see him behind me. Sorry.”

The driver did not call the family even though there was a phone number on Toby’s collar and on the package he was delivering.

Now, Toby’s owner Cynthia Wakelin is urging UPS to better train their drivers on what to do in situations like this.

“Who does something like that?” Cynthia asked KING. “UPS needs to educate their drivers about how to do the right thing. It’s about more than delivering packages.”

“The driver involved has been disciplined and the company will make a goodwill payment to the customer,” UPS said in a statement. They also apologized to the Wakelins for the “unfortunate incident.”

UPS did not specify how the driver was disciplined, or what exactly he was disciplined for, other than failing to notify his manager immediately following the incident.

The driver’s manager did visit the Wakelin home to offer his condolences. “He was really upset that it was handled this way,” said Cynthia. “He felt really bad because he is a dog owner, too.”

UPS said it is their policy in cases like this to “knock on the door and if no one is home to leave a note.”

The Wakelins were not home when Toby was killed. There have been two similar incidents in recent years where a dog was injured or killed and UPS left notes for the dog’s owners. In all three cases, dogs were unattended outside while their owners were away from home.

While cases such as this are rare, it serves an important reminder to keep dogs secured behind a solid fence or inside the home when left alone.



  1. Bill Houge

    Apr 29, 2017 at 6:05 pm

    What the heck was Toby doing loose and unsupervised!!! I hate seeing dogs and cats left outside like that, they are unable to guess how to navigate around moving vehicles. The owners needs to take a look in the mirror when assigning blame. I feel terrible for Toby but not them.

  2. Whitney Childress

    Apr 25, 2017 at 12:06 am

    Never leave home without your pets being indoors. It takes a split second for something to go wrong.
    This family learned it the hard way & others will continue to ignore their lesson.

  3. Jean

    Apr 24, 2017 at 2:42 pm

    Others obviously feel the same way that I do. My dogs are NEVER left outside, whether we are home or not. When we are home they have a choice of indoors or outdoors. Their choice. But even if they are outdoors they can not get off our property and so could not have or cause an accident. I don't blame the driver at all, the dog should not have been in a situatiopn where it could get killed, if not by this unfortunate driver then by someone else.

  4. SueBee

    Apr 24, 2017 at 11:35 am

    I would fight a wild bear to protect my dog. That said, I have to ask why Toby was in a ace where he could be run over. I'm sorry he's dead, but the family had a responsibility to protect him and that involves keeping him safe behind a fence or indoors.

  5. Jennifer

    Apr 17, 2017 at 5:01 pm

    The driver was doing what he was told to do according to policy. I dont understand why he is in trouble. Im an animal lover and have 2 dogs of my own. He did move the dog

  6. carol

    Apr 17, 2017 at 4:05 pm

    the dog should not have been running loose, owners were negligent.

    • Rothery Gensel

      Apr 24, 2017 at 2:29 pm

      I completely agree! The dog should have been confined, somewhere. Especially while the owners were not home to keep a watchful eye on him. This is tragic and it did not have to happen! Rest Peacefully, Toby 🙁

Leave a Reply

Your email address will not be published. Required fields are marked *

To Top
Subscribe To Our Newsletter

Subscribe To Our Newsletter

Join our mailing list to receive the latest dog news, recall alerts, and giveaways!

You have Successfully Subscribed!