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24/7 Virtual Vet Chats Available for Free to All Pet Parents

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During this unprecedented time, Royal Canin wants to provide pet owners with peace of mind when it comes to caring for their pets. With shelter-in-place recommendations and mandatory stay-at-home orders, it has become more difficult for pet owners to reach their veterinarian via phone or schedule an appointment to see them in person.

To provide a lifeline during this crisis, Royal Canin is offering all cat and dog owners access to Ask.Vet’s vet chat service for free to connect them to a licensed veterinarian 24/7 from the safety of their home.

Virtualvet Min

“At Royal Canin, we put cats and dogs first in everything we do, and veterinary care is an essential part of a pet’s health,” said David Everson, Chief Marketing Officer of Royal Canin. “During this time of uncertainty, we feel compelled to help, which is why we’re offering this service to any pet owner who needs assistance.”

While this service doesn’t replace a pet owner’s trusted veterinarian, it can provide quick access to guidance at the moment of concern and determine if an immediate visit to their veterinarian is required.  Notes from each chat are securely saved and will be provided for pet owners to share with their veterinarian to ensure proper follow-up as needed. 

To access the service, pet owners can connect at royalcanin.com/us/coronavirus-and-pets or can text chatnow to 67076.

Pet owners will be able to ask any health-related questions ranging from ‘My dog has a wound. How do I know if it is infected?’ to ‘My cat is vomiting, is this an emergency?’. Ask.Vet veterinarians will help determine if the concern requires emergency assistance, if an additional consult with the pet owner’s vet is needed, or if the pet needs to be monitored. They can also help answer questions regarding nutrition, behavior, lifestage and more.

If a pet owner has a specific product question, they can contact Royal Canin’s Nutritional Advisors at 800-592-6687, Monday-Friday between 8:00 a.m. – 4:30 p.m. CT. The Ask.Vet service will be provided free of charge to all U.S. pet owners.

For more information, visit royalcanin.com/us/coronavirus-and-pets.

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  1. Avatar Of Sharon Monear

    Sharon Monear


    My six lb., one yr old shih stzu had choc. chip poisoning and was in the vet hosp for two full days. He seems to have pulled out of it but has not been real well since. He seems to have a a good size tummy even though he does not want to eat. Its next to impossible to get him into a vet in this area. Every office states no appontments for 3 – 4 weeks. I’ve boughten Kwik trip chicken three times yum! I have gotten him different canned dog food. Tried to give him food scraps. He just walks away. His stamina is pretty good but not as long as used to be, No temp. He sleeps well. I’ve noticed he snaps when approached quickly but doesn’t seem like hes getting mean.He has been drinking his water. His bowel seems normal. I’ve raised many dogs, but Teddy is so fragile He is on prednisome twice a day.

  2. Avatar Of Christian



    My year old female cat just got over her UTI a few days ago and she’s still peeing outside of her litter box, I called a few vets and they said when she has a UTI or when any cats have a UTI, they may end up peeing outside the litter box. So I was wondering what I can do to not have her Pee outside her litter box anymore since she does not have a UTI.
    Thank You!

  3. Avatar Of Nicole Shih

    nicole shih


    is it dangerous for my tortoises poop/pee to be orange

  4. Avatar Of Lisa



    Is it possible to give my 15 yr old dog a sleepy pill of some sort so he can be shaved. No one will shave him for me and he needs it done asap?

    • Avatar Of Brandy Arnold

      Brandy Arnold


      Hi Lisa,
      I’m sorry you’re having trouble finding someone to help shave your dog. My first recommendation would be to call groomers in your area and explain the issue and why you need him to be shaved – you’ll find many are experienced with difficult dogs and are willing to take all the time needed to help your dog through it. If none are available, consider asking neighbors, friends, or your vet for help or recommendations (try the Next Door app or Facebook groups in your area!). While it may be possible to sedate your dog, it’s impossible for us to answer that question without knowing your dog’s health history, breed, etc. 15 years old is relatively young for some breeds and extremely geriatric for others. Best of luck to you and your baby!

  5. Avatar Of .



    Hey,my dog ​​has two days vomiting yellow color and has diarrhea and loss of appetite, but he drinks water. He is an 11 years old Bichon Maltese.

  6. Avatar Of Wendy



    I want to know is it free to fix my cat

  7. Avatar Of Kathleen Humble

    Kathleen Humble


    My 13 week old female Bichon Frise is either reacting from something in the environment or medication and we took her to our vet on Wednesday because she could not stop bitting herself and scratching, she just could not be still and was crying constantly. The vet told us she was broken out in hives and they gave her a shot of steroids and a shot of Benadryl and told us to keep giving her a quarter of a 25mg tablet every 12 hours until the hives were cleared up. She has started bitting and scratching herself again horrible and crying….I feel so sad for her and the vet is closed for the weekend. Can I give her more than a quarter of Benadryl every 12 hours??? We still have Sunday to go before the vet opens again on Monday. She is 7 pounds now. The only thing I can think of to do for her is give her more Benadryl but don’t know if it would hurt her. She could have had this reaction from whitening shampoo i used to bathe her or she was bitten by something, she also had her first Nextgard andheartworm pill on July 20, 2021. If you could give me any idea of something I can do for her to sooth her itching, I would be so grateful. Thank you in advance.

  8. what to do when our cat is having loose motions and is doing it all over the place even when it is pooping trained

  9. I picked my pit bull up from daycare yesterday , when i got home i noticed his gonads where reg i tried to examine them but he whelped and snarled at me soon after he took a three hour nap when he woke he ate a was active he doesn’t have any problems urinating and his stools are fine
    Today he let me examine him with no problems , i noticed he is still red but his gonads are scabby can i put something on them such as coconut oil to help him ? He is 14 months old.

  10. Avatar Of Saundra Chorpening

    Saundra Chorpening


    I have a 14-15 year old dog, part maltese part jack russell. She’s been diagnosed with enlarged liver, she has a fatty growth right below her neck the size of a baseball, she has the mole like growths all over her body one that is the size of a grape and it bleeds all the time. She now has diarrhea 3-4 times a day. Is it time to put her down? She has troubles walking eats some every other day . I just dont know and the vet wants to run more expensive blod tests

  11. Avatar Of Wendy



    My 5 year old Spaniel mix has just been through her 3rd bladder stone surgery (struvite stones). She was on the dry Royal Canin SO but will now be on the wet only. I’m beside myself on what to do for her, is there anything else I should be looking at?

  12. Avatar Of Screw You



    I thought this was an online chat. I don’t like the idea of using my phone because I don’t like my phone number “out there” and I need to chat with a vet.

  13. Avatar Of Lukas



    my dog had a tiny black spot on her paw, she wouldn’t let us look at it, we thought it was nothing bad but now it has gotten bigger and it really hurts her. i really wonder what that would be.

  14. Avatar Of Samantha Calhoun

    samantha calhoun


    One of my children dropped our 5 week old puppy. it yelped and foamed at the mouth. We are afraid it hurt it’s jaw. The dog is a black chihuahua and it’s name is precious.

  15. Avatar Of Abby Staehle Abby staehle says:

    We had 5 puppies sick with parvovirus. We have 3 dogs over 2yrs that have had 1 round of vaccination. Since they’ve been exposed to parvo but aren’t sick with it are they still able to get vaccinated for it.

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