Joe and Cynthia Eaton took their healthy, happy 14-year old Jack Russel terrier, Skip, to Petco for a simple nail trim.
“While we were there, we were upsold to this grooming special,” Joe told KRON4. Excited to pamper their beloved pooch with his very own spa day, the couple agreed to a full groom and left the California Petco store.
About 15 minutes later, they received an urgent call from the Petco store manager telling them to hurry to the local vet clinic.
It was at the vet clinic that they got the news. Their best friend was dead.
They returned to the store to try to piece together what happened. The manager showed them a room where Skip had been restrained and left alone for at least 5 minutes.
“I just looked at him and said, ‘Are you kidding? You left my dog attached to a choking device?’” Joe said. “…He just shook his head and said ‘yes, that’s exactly what we did. And I’m sorry.’”
Petco paid for Skip’s veterinary bills and a necropsy to determine the cause of death.
“While a definitive cause of death for Skip could not be determined, an independent veterinary examination suggests that he may have suffered a serious cardiac event and confirmed there was no evidence of trauma,” Petco said in a statement.
“We understand there is no way to make up for the loss of a pet, but in an effort to help, Petco has paid for all of Skip’s veterinary expenses. All of us at Petco are deeply saddened by Skip’s untimely passing, but we do not believe it was related to the actions of our store team.”